Account Management

Account configuration, billing and others

24 Articles View All

• How do I update / change the credit card...
• Can I use multiple currencies in my stor...
• How can I upgrade or downgrade my subscr...
• Do I need to buy a SSL certificate to us...
• How can I cancel my Shopify store?

DNS & Domains

Setting up a domain name to point to your store

4 Articles View All

• Does Shopify sell and host domain names?
• Can I use a domain that I own with my Sh...
• Trouble setting up my domain name with S...
• Why do I get the PayPal error "Sorry, an...

Themes & Design

How to change the look and feel of your store

78 Articles View All

• Can I add a shipping calculator before c...
• How do I edit my theme and preview my ch...
• Can I edit my theme offline?
• I get this error when I click on my Face...
• How do I capture a delivery date or time...

Orders

Questions and solutions for managing your orders

17 Articles View All

• How do I show the discount code used for...
• When do my discount codes expire?
• How do I delete an order?
• Can I check my orders using my phone?
• How do I cancel an order and refund a cu...

Shipping & Taxes

18 Articles View All

• My fulfillment notifications and e-mails...
• I'm using carrier shipping and no rates ...
• What is Carrier-calculated Shipping?
• How does Shopify calculate shipping?
• My taxes don't seem to be set up properl...

Products

27 Articles View All

• How do I add a Pinterest button to my pr...
• How do I re-order products on my Catalog...
• How can I organize my products?
• Why are the colours of pictures I upload...
• How can I disable / enable taxes or ship...

Navigation

5 Articles View All

• How do I make external links open in a n...
• Can I create URL redirects?
• How can I create a page of external link...
• How do I create navigation links in Shop...
• How do I add a link or tab to my Main Me...

Gateway

Common payment gateway questions and solutions

22 Articles View All

• I'm getting the error "Please redirect y...
• Does Shopify support 3D Secure?
• Accepting credit card payments from cust...
• Moneris is saying there is an API token ...
• I Use PaymentExpress and I'm getting PxP...

Common Questions

Questions that may not fit in another category

50 Articles View All

• Why can't I upload this large file to my...
• Can I change my store URL ?
• Can I offer my customers discounts or gi...
• Can I offer wholesale or bulk pricing?
• How does Shopify charge its fees?

Shopify API & Apps

Problems with an app? Curious about the API?

6 Articles View All

• What is the Shopify App Store?
• Do Shopify Applications cost money?
• Who do I contact for Application support...
• Where do I go for API support?
• How do I uninstall an App?

Shopify Mobile

1 Article View All

• Why does the mobile admin show just a bl...

Customers

Customer accounts

3 Articles View All

• Where can my customers register?
• How can I delete a customer?
• Is it possible to be redirected to a spe...