Support Center

You are looking at the old Shopify support page. Please visit our new support site instead for most up to date information.

Moneris is saying there is an API token mismatch when I place an order

Last Updated: Nov 05, 2012 12:10PM EST
This is caused when using invalid credentials.

The Store ID should be the same used to log in to your Moneris administration panel.  The API Token can be found in your Moneris account and will be a 20 digit number.

If you were previously using  ps_store_id and hpp_key from a previous service, these are not the correct credentials.

Contact Us

  • North America:
    1 888 746 7439
    United Kingdom:
    0800 808 5233
    Australia:
    03 8400 4750
    New Zealand:
    07 788 6026