How do I cancel an order and refund a customer? (Shopify 2 Admin)

Shopify will allow you to void and refund payments, restock your inventory, and even send a cancellation email to your customer all with the click of a button. No more fussing around with payment gateways!

Here how to make it happen:

First, log in to your admin and open the Orders tab. Click on the order that you would like to cancel. A new screen will appear. Click on "Cancel this Order" in the upper righthand corner.

When you click the order cancellation button, you’ll be presented with a window similar to the one below:

Select the appropriate reason for cancellation from the drop-down menu, and check the checkbox for "Refund payment." Then click "Cancel Order."

Using this function will also automatically dispute your Shopify transaction fees. If the order was placed within your current billing cycle, the fees will be removed from your upcoming invoice.  If they were on a previous billing cycle, you will be issued transaction fee credit on your next invoice.

Can I do partial refunds?

Yes. You can give partial refunds by following the same steps as above, but refunding less money, according to what exactly was returned. You can do this by changing the amount in the text editable box, under "Refund payment" (see the image above). Any unfulfilled products will automatically be restocked.

If you want to send a special email notification with partial refunds, you can click on "Contact Customer".