Table of Contents

1. How can I cancel my Shopify store? (Shopify Classic Admin)
2. How can I cancel my Shopify store? (Shopify Admin 2)

How can I cancel my Shopify store? (Shopify Classic Admin)

If you're not ready to open up shop, you don't have to permanently close your account. Trial stores will automatically expire after 30 days and go into a frozen state. You can re-open any time thereafter. 
Open stores can also be put into a frozen state. Just whip an email over to billing@shopify.com to set this up.

Can't find a plan that suits you?

• Shopify can build a custom plan for you that suits your specific business needs. Contact our sales team at sales@shopify.com.

Can't find the feature you want?

• Tons of customized features available in our Apps Store!
• The following guide will help you pick a theme that has the features you need.

Trouble getting your shop to look the way you want?

• Give a shout to your Design Guru at design@shopify.com. Design Gurus help with design customizations to get you the look and feel you want.
• Do you just want a pro to take care of everything for you? Shopify has a global network of experienced designers/developers at Shopify Experts.

No sales or traffic?

• Your Shopify Guru specializes is business and marketing coaching. Send an email over to guru@shopify.com. They are here to help you get the resources to make you succeed!

If you want to close your account altogether, we hate to see you go, but you can close your Shopify account by following this:

1. Login to your account
2. At the top right corner, click "Account"
3. Scroll to the bottom of the page
4. Click "Please cancel my account (I understand this is irreversible)"
5. Choose the reason you are cancelling your account
6. Click "Close My Shopify Store"

If you have not entered a credit card, you will not be billed by Shopify. Hope to see you back soon with your next start up!