Support Center

You are looking at the old Shopify support page. Please visit our new support site instead for most up to date information.

Default Email Templates

Last Updated: Sep 28, 2012 12:49PM EDT

In case you accidentally remove or adversely edit your email templates we have provided the originals below:

Order Confirmation

Thank you for placing your order with {{ shop_name }}!

This email is to confirm your recent order.

  Date {{ date | date: "%m/%d/%Y" }}{% if requires_shipping %}
  
  Shipping address
    {{ shipping_address.name }}
    {{ shipping_address.street }}
    {{ shipping_address.city }}, {{ shipping_address.province }}  {{ shipping_address.zip }}
    {{ shipping_address.country }}{% endif %}

  Billing address
    {{ billing_address.name }}
    {{ billing_address.street }}
    {{ billing_address.city }}, {{ billing_address.province }}  {{ billing_address.zip }}
    {{ billing_address.country }}
  
{% for line in line_items %}{{ line.quantity }}x {{line.title }} for {{ line.price | money }} each
{% endfor %}

{% if discounts %}Discount (code: {{ discounts.first.code }}): {{ discounts_savings | money_with_currency }}{% endif %}
Subtotal  : {{ subtotal_price | money_with_currency  }}{% for tax_line in tax_lines %}
{{ tax_line.title }}       : {{ tax_line.price | money_with_currency  }}{% endfor %}{% if requires_shipping %}
Shipping  : {{ shipping_price | money_with_currency }}{% endif %}
Total     : {{ total_price | money_with_currency }}

New Order Notification

{{ shop_name }},

{{ billing_address.name }} placed a new order with you today ({{ date | date: "%b %d %I:%M%p" }}). 

Payment method:
  {{ gateway }}{% if requires_shipping %}

Delivery method: 
  {% for shipping_method in shipping_methods %}{{ shipping_method.title }}
  {% endfor %}
Shipping address:
  {{ shipping_address.name }}
  {{ shipping_address.street }}
  {{ shipping_address.city }}, {{ shipping_address.province }}  {{ shipping_address.zip }}
  {{ shipping_address.country }}
  {{ shipping_address.phone }}{% endif %}


{% for line in line_items %}{{ line.quantity }}x {{line.title }}		(sku: {{ line.sku }})
{% endfor %}

New Order Notification Mobile

{{ shop_name }},

A new order was just placed by {{ billing_address.name }}.

Shipping Confirmation

Dear {{ billing_address.name }},

{% if fulfillment.line_items.size == line_items.size %}All{% else %}{% if unfulfilled_line_items.size == 0 %}The last{% else %}Some{% endif %}{% endif %} of the items from order {{ name }} have now been shipped:

{% for line in fulfillment.line_items %}{{ line.quantity }}x {{ line.title }}
{% endfor %}

{% if requires_shipping %}They are being shipped {% if fulfillment.tracking_company %}via {{ fulfillment.tracking_company }} {% endif %}to the following address:

{{ shipping_address.name }}
{{ shipping_address.address1 }}
{{ shipping_address.address2 }}
{{ shipping_address.city }}, {{ shipping_address.province }}  {{ shipping_address.zip }}
{{ shipping_address.country }}
{% if fulfillment.tracking_number %}
The tracking number for these items is {{ fulfillment.tracking_number }}. You can see the status of this shipment at the following URL:

{{ fulfillment.tracking_url }}

Please allow some time for the status of the shipment to correctly display at the above address.
{% endif %}{% endif %}{% if unfulfilled_line_items.size > 0 %}
You will receive a confirmation email when more items from your order have been shipped.
{% endif %}
Thank you for ordering from {{ shop_name }}!

Shipping Update

Dear {{ billing_address.name }},

The following shipped items from order {{ name }} have been updated with new shipping information:

{% for line in fulfillment.line_items %}{{ line.quantity }}x {{ line.title }}
{% endfor %}

They are being shipped{% if fulfillment.tracking_company %} via {{ fulfillment.tracking_company }}{% endif %} with tracking number {{ fulfillment.tracking_number }}. You can see the status of this shipment at the following URL:

{{ fulfillment.tracking_url }}

Please allow some time for the status of the shipment to correctly display at the above address.

Contact Buyer

Dear {{ billing_address.name }},



{{ shop_name }}

Order Cancelled

Dear {{ billing_address.name }},

Your order {{ name }} was cancelled {% case cancel_reason %}{% when 'customer' %}at your request.{% when 'inventory' %}because we did not have enough stock to fulfill your order.{% when 'fraud' %}because we suspect it is fraudulent.{% when 'other' %}due to unforseen circumstances.{% endcase %}

{% if financial_status == 'voided' %}Your payment has been voided.{% elsif financial_status == 'credited' %}Your payment has been refunded.{% endif %}

Please reply to this email if you have any questions or concerns.

Customer Account Activation

Dear {{ customer.name }},

An account has been created for you at the shop {{ shop.name }}.

Please visit this url to activate your account and set your password. 

{{ customer.account_activation_url }}

If the account was created in error, you can visit the link above and select "Decline" to decline this invitation.

Customer Password Reset

Dear {{ customer.name }},

You have requested to have your password reset for your account at {{ shop.name }}.

Please visit this url to reset your password.

{{ customer.reset_password_url }}

If you received this email in error, you can safely ignore this email.

Customer Account Welcome

Dear {{ customer.name }},

This is to confirm that your account for the shop {{ shop.name }} is now active.

The next time you shop at {{ shop.name }}, you can save time at checkout by logging into your account. This will prefill your address information at the checkout.

Thank you,
{{ shop.name }}

HTML Email templates to get you started

The following HTML emails are provided as is and meant to give you a basic starting place to create your own personalized HTML emails

Order Confirmation


{{ 'logo.png' | asset_url | img_tag }} 
<p>Thank you for placing your order with {{ shop_name }}!</p> 
<p>This email is to confirm your recent order.</p> 
<p>Date {{ date | date: "%m/%d/%Y" }}</p>
{% if requires_shipping %} 
<p><b>Shipping address</b><br /> 
{{ shipping_address.name }}<br /> 
{{ shipping_address.street }}<br /> 
{{ shipping_address.city }}<br /> 
{{ shipping_address.province }} 
{{ shipping_address.zip }}<br /> 
{{ shipping_address.country }}</p>
{% endif %} 
<p><b>Billing address</b><br /> 
{{ billing_address.name }}<br /> 
{{ billing_address.street }}<br /> 
{{ billing_address.city }}<br /> 
{{ billing_address.province }} 
{{ billing_address.zip }}<br /> 
{{ billing_address.country }}</p> 
<ul style="list-style-type:none">  {% for line in line_items %} <li> <img src="{{ line.product.featured_image | product_img_url: 'small' }}" /> {{ line.quantity }}x {{ line.title }} for {{ line.price | money }} each </li> {% endfor %} </ul> 
</ul> 
{% if discounts %} 
<p>Discounts : {{ discounts_savings | money_with_currency }}</p> {% endif %} 
<p>Subtotal : {{ subtotal_price | money_with_currency }}</p> 
{% for tax_line in tax_lines %} <p>{{ tax_line.title }} : {{ tax_line.price | money_with_currency }} </p> 
{% endfor %} {% if requires_shipping %} 
<p>Shipping : {{ shipping_price | money_with_currency }}</p> 
{% endif %} <p>Total : {{ total_price | money_with_currency }}</p>

New Order Notification


{{ 'logo.png' | asset_url | img_tag }} 
<p>{{ shop_name }},</p>
<p></p>
<p>{{ billing_address.name }} placed a new order with you today ({{ date | date: "%b %d %I:%M%p" }}).</p> 
<p></p>
<p>Payment method:</p>
<p>{{ gateway }}{% if requires_shipping %}</p>
<p></p>
<p>Delivery method:</p>
<p>{% for shipping_method in shipping_methods %}{{ shipping_method.title }}</p>
<p>  {% endfor %}</p>
<p></p>
<p>Shipping address:</p>
<p>  {{ shipping_address.name }}</p>
<p>  {{ shipping_address.street }}</p>
<p>  {{ shipping_address.city }}, {{ shipping_address.province }}  {{ shipping_address.zip }}</p>
<p>  {{ shipping_address.country }}</p>
<p>  {{ shipping_address.phone }}{% endif %}</p>
<p></p>
<p></p>
<ul>  {% for line in line_items %} <li> <img src="{{ line.product.featured_image | product_img_url: 'thumb' }}" /> {{ line.quantity }}x {{ line.title }} for {{ line.price | money }} each </li> {% endfor %} </ul> 

<a href="{{ shop.url }}/admin/orders/{{ id }}">View order {{order_name}} </a>

Shipping Confirmation


{{ 'logo.png' | asset_url | img_tag }} 
<p>Dear {{ billing_address.name }},</p> 
<p></p>
<p>{% if fulfillment.line_items.size == line_items.size %}All{% else %}{% if unfulfilled_line_items.size == 0 %}The last{% else %}Some{% endif %}{% endif %} of the items from order {{ name }} have now been shipped:</p> 
<p>{% for line in fulfillment.line_items %}<img src="{{ line.product.featured_image | product_img_url: 'small' }}" />{{ line.quantity }}x {{ line.title }}
{% endfor %}</p>
<p>{% if requires_shipping %}They are be∂ing shipped {% if fulfillment.tracking_company %}via {{ fulfillment.tracking_company }} {% endif %}to the following address: </p>

<p><b>Shipping address</b><br /> 
{{ shipping_address.name }}<br /> 
{{ shipping_address.street }}<br /> 
{{ shipping_address.city }}<br /> 
{{ shipping_address.province }} 
{{ shipping_address.zip }}<br /> 
{{ shipping_address.country }}</p>

{% if fulfillment.tracking_number %}
<p>The tracking number for these items is {{ fulfillment.tracking_number }}.<a href ="{{ fulfillment.tracking_url }}">Click here to see the status of your shipment. </a>
<p></p>
<p>Please allow some time for the status of the shipment to correctly display at the above address.</p>
{% endif %}{% endif %}{% if unfulfilled_line_items.size > 0 %}
<p>You will receive a confirmation email when more items from your order have been shipped.</p>
{% endif %}
Thank you for ordering from {{ shop_name }}!

Shipping Update


{{ 'logo.png' | asset_url | img_tag }} 
<p>Dear {{ billing_address.name }},</p>

<p>The following shipped items from order {{ name }} have been updated with new shipping information:</p>

<ul style="list-style-type:none">  {% for line in line_items %} <li> <img src="{{ line.product.featured_image | product_img_url: 'small' }}" /> {{ line.quantity }}x {{ line.title }} for {{ line.price | money }} each </li> {% endfor %} </ul> 
</ul> 

<p>They are being shipped{% if fulfillment.tracking_company %} via {{ fulfillment.tracking_company }}{% endif %} with tracking number {{ fulfillment.tracking_number }}. <a href="{{fulfillment.tracking_url}}"> Click here to see the status of this shipment.

<p>Please allow some time for the status of the shipment to correctly display at the above address.</p>

Order Cancelation


{{ 'logo.png' | asset_url | img_tag }} 
<p>Dear {{ billing_address.name }}, </p>

<p></p>
<p>Your order {{ name }} was cancelled {% case cancel_reason %}{% when 'customer' %}at your request.{% when 'inventory' %}because we did not have enough stock to fulfill your order.{% when 'fraud' %}because we suspect it is fraudulent.{% when 'other' %}due to unforseen circumstances.{% endcase %}</p>

<p></p>
<p>{% if financial_status == 'voided' %}Your payment has been voided.{% elsif financial_status == 'credited' %}Your payment has been refunded.{% endif %}</p>

<p>Please reply to this email if you have any questions or concerns.</p>

<p>Sincerely,</p>
<p> {{shop_name}}</p>

Customer Account Activation


{{ 'logo.png' | asset_url | img_tag }} <p>Dear {{ customer.name }},</p>
<p></p>
<p>An account has been created for you at the shop {{ shop.name }}.</p>
<p></p>
<p>Please visit this url to activate your account and set your password. </p>
<p></p>
<p>{{ customer.account_activation_url }}</p>
<p></p>
<p>If the account was created in error, you can visit the link above and select "Decline" to decline this invitation.</p>

Customer Account Welcome


{{ 'logo.png' | asset_url | img_tag }} 
<p>Dear {{ customer.name }},</p>
<br>
<p>This is to confirm that your account for the shop {{ shop.name }} is now active.</p>
<p></p>
<p>The next time you shop at {{ shop.name }}, you can save time at checkout by logging into your account. This will prefill your address information at the checkout. </p>
<p></p>
<p>Thank you,</p>
<p>{{ shop.name }}</p>

Customer Rest Password

{{ 'logo.png' | asset_url | img_tag }} 
<p>Dear {{ customer.name }},</p>
<p></p>
<p>You have requested to have your password reset for your account at {{ shop.name }}</p>
<p></p>
<p>Please visit this url to reset your password. </p>
<p></p>
<p>{{ customer.reset_password_url }}</p>
<p></p>
<p>If you received this email in error, you can safely ignore this email.</p>

Contact Us

  • North America:
    1 888 746 7439
    United Kingdom:
    0800 808 5233
    Australia:
    03 8400 4750
    New Zealand:
    07 788 6026