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Phone Support Hours
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- Sunday Closed
Support Center
Account Management
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How do I update / change the credit card on my account?
To change your credit card you must be logged in as the Account Owner, as only she or he has access to that section of the shop admin. Once logged in as the Account Owner, go to ...
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Can I use multiple currencies in my store?
With Shopify, you have the ability to show multiple currencies on your storefront for display purposes only. However, it is only possible at this time to checkout in one currency, ...
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How can I upgrade or downgrade my subscription to a different plan?
To do this you must be logged in as the Account Owner, and then click on Account in the upper right of your store admin. Note: Your account assets must match the plan you are s...
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Do I need to buy a SSL certificate to use Shopify?
All Shopify stores include a 128 bit SSL certificate that's used by the store shopping cart. As well, Shopify's ecommerce hosting and software is Level 1 PCI compliant. Unlike ot...
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How can I cancel my Shopify store?
If you're not ready to open up shop, you don't have to permanently close your account. Trial stores will automatically expire after 30 days and go into a frozen state. You can re-o...
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Can I suspend my shop for a while and then re-open it?
Yes, you can! Simply contact your account Guru or support for assistance in setting up an account suspension.
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How do I change the account owner?
Only the current account owner change change it to a new owner. To do so, log into your store and click on account in the upper right. Then, scroll down the page and locate ...
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How can I change the password I use to log into the Shopify Admin?
To change your password you must first log in to your Admin and click on Account. Once you are at the account screen look for the Staff Accounts section, and find your account...
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How can I view past and current invoices?
Invoice notifications are automatically sent to the account e-mail, however the Account Owner can view your current and past invoices in your Shopify account. To do so, log in as...
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Can I password protect my storefront? (and How do I remove my password?)
Yes, it's possible to set a password for your storefront. This is useful if you don't want visitors to your store while you are setting up, or are only selling to select clients. ...