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Support Center
Orders
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How do I capture a delivery date or time on the cart page or at checkout?
You will need to customize your Shopify Theme for this. In your shop admin, go to Themes → Template Editor: On the Template Editor page, under Snippets on the left, create a...
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I want to add a link to the order page in my New Order Notification email or SMS
It may be convenient for your staff to have a link to the order page in your New Order Notification email and in you New Order Notification (mobile) SMS. Here's how you can add s...
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New Order Overview
When customers place orders on your Shopify store you are notified via email of the purchase. Logging into your admin, you will also see a number beside the Order tab of your shop ...
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How can I export my orders to view in my accounting program?
To export your orders, log into the administration area of your store. Click on the Orders tab at the top, and then click Export Orders, and select Export Currently Shown Orders...
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Why are my invoice numbers not consecutive? Abandoned Orders
Read our blog article on converting abandoned orders into sales: Abandoned orders = Source of income. When a customer proceeds to the checkout area of your shop and fills in...
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Can I create recurring payments or subscription orders?
No, it's not possible with Shopify to create subscriptions or recurring payments. This may be possible to set up manually with your payment gateway, however this is not something w...
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How can I change my Order ID's?
By default, order id's are given the format #1001, and the number part is incremented for each order. You can change #{{number}} to another format such as ##{{number}} or ID{{num...
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How do I show the discount code used for an order in my New Order Notification emails?
Go to Preferences → Email & Notifications: Click on the big New Order Notification button: In the body of your email template, add the following code, then save: {...
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I'm not receiving email notifications for new orders, how can I set that up?
Shopify lets you add many different notification types when you receive new orders. To do so, log into your store admin and locate the Preferences and E-mail & Notifications ...
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How do I edit my order's note and attributes?
Click on the 'Attach note' link at the top of the order page to edit the order's note and attributes: Every field is editable ^. If you leave a field blank, it will removed....