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Support Center
Shipping & Taxes
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My fulfillment notifications and e-mails are not being sent to the warehouse
When using one of our integrated fulfillment or custom fulfillment options, notifications are only sent to the warehouse after marking the items fulfilled on the order in your Sho...
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I'm using carrier shipping and no rates are being returned
One of the most common mistakes when using carriers (UPS, USPS, FedEX, Canada Post) is not setting product weights. Product weights are essential for carriers to return rates, an...
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What is Carrier-calculated Shipping?
Carrier-calculated Shipping allows you to integrate your Shopify account with your UPS, USPS and FedEx account to calculate shipping costs in real time for your customers. This mea...
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How to set up shipping rates
There are 3 ways Shopify calculates the shipping rate during checkout. You can manually enter rates based on price and weight, or have your shipping carrier calculate it dynamicall...
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My taxes don't seem to be set up properly, I set it for 10% but people are being charged twice that. What gives?
To properly set up your taxes you must edit the Sub-Region rates in your Regions & Taxes area of your shop. You will find this inside the Preferences -> Regions & Taxes ...
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Can I prevent or edit shipping to certain provinces or states?
It is possible to prevent shipping to certain provinces and states. It is also possible to prevent only certain shipping methods or rates, and leave others available. To do so, l...
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My shipping confirmation e-mail is showing the wrong tracking URL?
Shopify will let you select from many preset shipping companies, which will reflect a proper tracking URL in your shipping e-mails. When a shipping company can not be detected, ...
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My Carrier Calculated rates seem too low / high. How can I edit my UPS / FedEx / USPS rates?
You can adjust which rates are displayed, and how much to increase / decrease the rates by going into your Shipping area and clicking the edit link beside the carrier rate you want...
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How can I "Black List" a country that I don't want to receive orders from due to fraud?
Don't want to ship to a particular country and want to blacklist it? First add the country to your Regions & Taxes area. Once the country is there, it will create shipping ra...
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How do I set up custom fulfillment?
Custom Fulfillment allows you to automatically send notification to an e-mail address of your choice so that the product can be shipped. To set up Custom Fulfillment, go to your ...