Support Center

You are looking at the old Shopify support page. Please visit our new support site instead for most up to date information.

Common Questions

  • Why can't I upload this large file to my assets or uploaded file section?

    Assets and uploaded files have a 10mb file size limit. If you get an error or "Page not displayed" or other error when trying to upload a new file, check to make sure it falls with...

    Feb 07, 2012 03:28PM EST
  • Can I change my store URL ?

    It's not possible to change the "StoreName" of your http://StoreName.myshopify.com address. Don't worry though, most shops don't even use their myshopify.com address. They make ...

    Oct 26, 2012 09:38AM EDT
  • Can I offer my customers discounts or gift certificates?

    Table of Contents Can I offer my customers discounts or gift certificates? (Shopify Classic Admin) Can I offer my customers discounts or gift certificates? (Shopify Admi...

    Oct 25, 2012 02:11PM EDT
  • Can I offer wholesale?

    There are a few different ways you offer wholesale prices for your shop. 1. Set up Discount codes One way to offer wholesale pricing is through the use of discount codes. ...

    Aug 09, 2012 04:09PM EDT
  • How does Shopify charge its fees?

    Shopify's fees are taken once every 30 days. When your billing cycle is over you will be sent an email which will contain a link to a page in your admin site that shows all the ...

    Feb 07, 2012 03:28PM EST
  • How do I integrate Less Accounting?

    In order to sync Shopify with Less Accounting, you first need to create an account at http://lessaccounting.com/ before installing the Less Accounting App from the Shopify App Stor...

    Feb 07, 2012 03:28PM EST
  • Google Checkout is charging UK tax on top of Shopify orders, when it shouldn't

    Google Checkout’s XML API (what we use) has a bug in it in regards to its ability to acknowledge that a merchant has specified that taxes are included in product prices. We've noti...

    Feb 07, 2012 03:28PM EST
  • My CSV import is failing

    Most CSV import problems are caused by improperly formatted files with "special characters". Saving your CSV file in UTF-8 file format will convert your file to a format that Shopi...

    Feb 07, 2012 03:28PM EST
  • My images look blurry, what can I do?

    When images appear blurry, in most cases, this is the result of your browser having a minor zoom level enabled. With the browser opened to the page with the blurry image, press ...

    Feb 07, 2012 03:28PM EST
  • Can I use PHP to connect to the Shopify API?

    Yes! See here: The Official PHP Adapter for the Shopifi API

    Feb 07, 2012 03:28PM EST

Contact Us

  • North America:
    1 888 746 7439
    United Kingdom:
    0800 808 5233
    Australia:
    03 8400 4750
    New Zealand:
    07 788 6026