Contact Us
-
-
Or call 1.888.746.7439
Phone Support Hours
- Monday - Friday 9am - 9pm EST
- Saturday 9am - 5pm EST
- Sunday Closed
Support Center
Common Questions
-
Why can't I upload this large file to my assets or uploaded file section?
Assets and uploaded files have a 10mb file size limit. If you get an error or "Page not displayed" or other error when trying to upload a new file, check to make sure it falls with...
-
Can I change my store URL ?
It's not possible to change the "StoreName" of your http://StoreName.myshopify.com address. Don't worry though, most shops don't even use their myshopify.com address. They mak...
-
Can I offer my customers discounts or gift certificates?
NEW - Discounts can now be applied to specific products or collections NEW - Free shipping discount codes Discount codes are available on the Professional plan and up, and can b...
-
Can I offer wholesale?
There are a few different ways you offer wholesale prices for your shop. 1. Set up Discount codes One way to offer wholesale pricing is through the use of discount codes. ...
-
How does Shopify charge its fees?
Shopify's fees are taken once every 30 days. When your billing cycle is over you will be sent an email which will contain a link to a page in your admin site that shows all the ...
-
How do I integrate Less Accounting?
In order to sync Shopify with Less Accounting, you first need to create an account at http://lessaccounting.com/ before installing the Less Accounting App from the Shopify App Stor...
-
Google Checkout is charging UK tax on top of Shopify orders, when it shouldn't
Google Checkout’s XML API (what we use) has a bug in it in regards to its ability to acknowledge that a merchant has specified that taxes are included in product prices. We've noti...
-
How can I add an image to a page that is not a product page?
To add an image to a page you can easily do so by using the upload image function below the text-area that you are editing.
-
My CSV import is failing
Most CSV import problems are caused by improperly formatted files with "special characters". Saving your CSV file in UTF-8 file format will convert your file to a format that Shopi...
-
My images look blurry, what can I do?
When images appear blurry, in most cases, this is the result of your browser having a minor zoom level enabled. With the browser opened to the page with the blurry image, press ...