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Phone Support Hours
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Support Center
Customers
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Where can customers register for a customer account?
Once a customer completes his first order, he can type in a password on the Thank You page to create an account. The shipping address form will be pre-filled on subsequent orders p...
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How can I delete a customer?
In order to delete a customer, you must first delete all of their existing orders. When the customers existing orders have been deleted, a trash can icon will appear allowing you t...
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Is it possible to be redirected to a special page upon being logged-in successfully?
Yes, it is. Go to Themes → Template Editor. Locate the file customers/login.liquid on the left in the Templates section. Click on it to open it in the code editor. Look for this...
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I see that customers can login but where do they sign up?
There's no sign up button for customers. This can be a surprise for shop owners, but our developers do have good logic in place. When the sign up section is AFTER the checkout, you...
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Can customers create accounts on my shop?
Yes. Customer Accounts allow your customers to: Prefill their address on subsequent orders Easily track their order statuses View their Order History Instr...
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How do I translate the words on my customer account pages?
To translate the words on your Customer Account pages, you need to edit various templates in your Shopify Theme. There is no translation you can apply to your Customer Account page...
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There is text overlapping on my Customer Login page. How do I fix this?
If your Customer Login page looks broken similar to what is shown below... ... then your Shopify Theme is likely using custom templates for your Customer Account pages which...